Journal

The Journal tab of an open project tells what happened during its runs, line by line: when a run began and ended, which files did not arrive and why, what the plugin noticed on the way.

How to read it

Each line has the time, a sentence and, when the line is about an address, the address under it in small type. The address is shown without https:// or http:// and without a name and password, if it had them, and a long one is cut at the end; point at it to see all of it, name and password included.

The newest lines are at the top, and the tab shows the last 200 of them.

How many lines a project keeps is Journal entries in Settings… → Program → Journal, 20,000 by default; older lines are removed when a run starts.

A project that has never run says Nothing logged yet.

Lines about the run

Line	What it means
The run began, The run finished, The run was stopped	Where a run starts and where it ends.
Waited its turn, then could not start: …	The project waited in the queue, and when its turn came something stopped it. The reason follows - for example, a plugin that is no longer installed.
Records checked against the disk before the start. …	Before the run, NeoDownloader compared its records with the files in the folder: files the last run was cut off on, unfinished files that start again from scratch, and abandoned unfinished files it removed.
The plugin went quiet and was ended. Seconds waited: 300	The plugin said nothing for too long, so NeoDownloader ended it.
The plugin stopped without saying how it ended	The plugin quit in the middle of the run; the card says Plugin failed.
The folder to download into cannot be reached, and neither can the one it sits in: …	The project's folder is missing, and so is the folder above it: a drive is disconnected, or a network folder is not available. The run stops without creating anything; see Moved folders and external drives.
The free version's ceiling for pictures was reached, so the run stopped. …	See The free version's limit.
The run ended with files it had announced and never fetched. Left unresolved: 3	The plugin listed files and never downloaded them. If this keeps happening, write to us.
Files thrown away. Removed: 5, of them from disk: 5	You deleted files on the Files tab.

Lines about files

Line	What it means
The site did not answer in time	The site did not respond within the time allowed.
Cannot reach the site: …	The connection failed: there is no network, the address is wrong, or the site is down.
The site refused: HTTP 403	The site would not give the file. The number after HTTP is the site's own answer: 403 means access is refused, 404 means the file is not there.
The file arrived cut short. Bytes: …	The file came shorter than the site said it would be - usually the connection broke.
The file did not arrive	The file could not be downloaded.
Continuing what the last run was cut off in the middle of. To fetch: 12	The run picks up files the previous run did not finish.
Already on disk, taken as they are: 12	Files with these names were already in the project's folder, so they were not downloaded again.
This file would be written outside the project folder: …	The plugin asked for a path outside the project's folder, and NeoDownloader refused: nothing is written outside it.
No free name is left for this file: …	NeoDownloader could not find a free name for the file in the folder.

Lines from the plugin

Plugins write lines of their own too: what they found on a page, whether the site let them in, a site asking them to slow down. They read the same way - a sentence, and the address it is about.

Copy the journal

Copy puts the lines shown on the tab onto the clipboard, in a form meant for support: each has the time, the line's code and its details. Paste it into your message when you write to us; what else to put in it is in Reporting a problem.

The copy has the full addresses, including a name and password if an address carries them, so look through it before you send it.